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We sent our Neato XV 14 unit into Neato's recommended repair service 2 months ago and can't get any answers from them as to when it will be back. They are constantly giving us deadlines which they don't or can't meet. When you call, no one answers and any email...
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2.0
I liked
  • Product is good when it works
#1033068
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Neato Robotics - Botvac D85 Vacuum Cleaner Review
My Neato experience started in December of 2015 when I purchased one of their vacuums. Three months later it would start and end up in the middle of the floor. After several calls to Neato, we tried everything they suggested. The said if we sent it back, it would be...
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Anonymous
Neato

Bought mine through a eBay company seller. I have receipts an all proof of the purchase and the company I bought it from but neato only comment that eBay is not an authorized ...

1.3
#1015963
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I sent my robot in for repairs back in November. I still don't have an actual working robot. It took over a month to get it back, and by the time you add 66 bucks in shipping, the 38 exam fee, and actual repair work, it would have been cheaper to just buy a new...
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Anonymous
Peter

I'm having the same problem as after 2 months now they've promised to get my vacuum back and still don't have it. They actually said it was repaired and would be sent out and ...

Product
#1007445
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Neato Robotics - Horrible tech service
I purchased a Neato vacuum for my wife for Christmas in 2015. We have had it replaced several times. The system starts and stops in the middle of the floor. Neato upgraded the unit with a new battery.....the battery would not charge. For you, who have dealt with Neato...
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1.0
#998136
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Keeps getting the error message please put my Dustbin back in when the Dustbin is in already. Neato will not work with the error message please put my Dustin back. It is a known issue and neither does not back their product. When you call customer service and tell them...
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1.4
#984034
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I purchased my robotic vacuum in My 2015. It has never really worked and I actually exchanged the first one and am on the second one. Unfortunately a number of life events caused me go outside the warranty period by not contacting them earlier. I completely...
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Anonymous
Anonymous

Interesting timing... must be the planned obsolescence of the product. almost same exact story. I am on my 2nd NEATO after a warrantee repair . This one also stopped working ...

2.1
I liked
  • Product is good when it works
I didn't like
  • Do not have relationships with reputable repair companies
  • No options for service after year 1
#886904
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After my Neato broke and ran out of warranty, Neato support team addressed me to their only authorized repair services: Extron Inc. First, I had to send the robot with all the equipment (so they can have a complete kit to re-sell it after); then I had to pay $40 for...
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1.9
Fort Florida, Florida
I liked
  • Te vacuum is good for a year
I didn't like
  • Repair service is a scam
#865399
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My 1 1/2 year old Neato Robotic BotVac no longer works and after replacing the battery as advised by the Neato Website (which did not work or address the problem) I called the company to see where I could take the vacuum for repair, diagnosis, or service. Neato...
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1.9
I liked
  • When the vacuum worked
I didn't like
  • Life of product and no service or repairs available
  • Customer service
#769680
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Did anyone know that selling a Neato voids its warranty? Makes good business sense, I guess. Sell a crappy product, then void the warranty when the frustrated original owner sells the unit. Car manufacturers should take a lesson here. My unit stopped working. Took...
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1.6
Quitman, Texas
I didn't like
  • Customer service
#676531
Reply to reviews
We have purchased 4 Neato Vacuum cleaners through Groupon, CostCo and online. 3 of them have been replaced due to error messages and battery failures. Currently all 3 replacements and the 4th one are all not working. We have a pile of 4 non functioning Neato's This...
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#485621
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